Along with the recent renovations of the customer service section, the council has installed deafness-friendly phones.

The customer service assistant can speak into a microphone, which directs the sound into the phone, which can also be set to use with a hearing aid.

Council customer service supervisor Marlene Foote said the phones could also be used if customers had a confidential issue they did not want to talk about loudly.

"It's more confidential and friendly," she said.

The renovations also included a lower desk that allowed wheelchair access to the counter, and meeting rooms if required.

For more information about deafness-friendly phones and where you can access them, go to www.deafnessfriendly.com.au.