The Substance Misuse Service sought feedback from the community on the services it provides to coincide with National Drug Action Week last week.
The service conducted barbecue and information sessions at Gladstone Square and Davenport over two lunch times.
Port Augusta City Council community harmony coordinator Douglas Longmore said the sessions aimed to provide information on the service, as well as get community feedback on it.
The service operates the mobile assistance patrol, sobering-up unit and needle exchange in the city.
"It's all about safety," Mr Longmore said.
Mr Longmore has been in his position for about four weeks, and said he had been impressed with the work his predecessor Marie Williams had done.
"I'm hoping to carry that on from what I can see is a really good service, " he said.
He said that the information gathered from the sessions, which each saw about 200 people pass through, would be used to develop a more holistic approach and better services for the community.
"When there's more things to do, it's easier to stay sober," Mr Longmore said.
He said that depending on the feedback received from the sessions, he would be looking at initiating more community involvement with the service, as well as cultural events without alcohol.
The service employs 12 people across its services, with about 70 hours of combined experience with the service.
Team liaison officer Mark Cooper said the service could help between 50 and 150 people every week.
"It depends on what's happening … the main idea is to provide a safe, caring environment for intoxicated people," Mr Cooper said.
"It's a city service just here for the whole community."
Mr Cooper said the information sessions also gave the staff an opportunity to spend some time together.
"We're normally all split up," he said.
"The staff does a fantastic job … when the council comes together we're all from different backgrounds and cultures."